Shipping & Returns Information
At Mariana Islands Products, we are dedicated to bringing the authentic flavors and crafts of the Marianas and neighboring Islands directly to your doorstep. We understand the importance of timely and reliable delivery, and we've outlined our shipping and returns policy below to ensure a smooth and transparent experience for all our valued customers.
Frequently asked questions
We aim to provide clear answers to your most common questions regarding shipping and returns. If you don't find what you're looking for, please don't hesitate to contact us.
What are your main shipping methods or options for customers?
For dry products, we typically use USPS for reliable delivery. For our cold or frozen items, we utilize FedEx to ensure they arrive fresh and in optimal condition.
What's the typical process if a customer wants to return something they bought?
Due to the perishable nature of many of our authentic food items, we do not accept returns on perishable products. Please ensure you are comfortable with this policy before placing an order for such items.
How do you usually calculate shipping costs for orders?
Shipping costs are calculated based location of destination and the weight and size of your order. This ensures that you are charged accurately for the package dimensions and contents being shipped from our location in Portland, Oregon.
Under what circumstances do you offer refunds or allow customers to exchange products?
We are happy to offer refunds or exchanges if you receive a product that is damaged during transit or if you receive the incorrect item. Please contact our customer service team immediately with details and photos of the issue.
Your Island Connection, Delivered
Experience the taste of the Pacific Islands with Mariana Islands Products. We are committed to quality and the lowest prices, ensuring you get the best value for authentic imported goods. If you have any questions about our shipping or returns, feel free to reach out.